Terms Of Service/ FAQs
SHOPAMAOKOJI.COM is run by AMA OKOJI COUTURE LTD, a business registered in Nigeria under company registration number BN 2763152. Our production hub is located in Lagos Nigeria however; our designs/products are basically sold online.
Frequently Asked Questions
1. Where are your products shipped from?
We ship from our production hub located in Lagos Nigeria
2. How do I place an order on your website?
Once you have found your preferred product, please follow the steps below:
• Select a preferred size/colour/quantity and then click on ‘Add to cart’, to add this product into your cart.
• Click on the ‘continue shopping’ tab on the pop-up page to continue shopping, OR
• Click on the ‘view shopping cart’ tab on the pop-up page to complete your order process.
• You can also adjust quantity of products in your bag on the “cart” page; click ‘update shopping cart’ when done,
• Scroll down to enter ‘discount code’ if applicable. Click ‘proceed to checkout’ when done,
• At checkout, you will need to fill in your personal details and shipping address if you are a new customer, also check the ‘create account for later use’ option.
• Click on your preferred payment option before clicking the ‘Place order’ button.
3. What sizes do your designs come in?
We use US or UK women sizing and our designs are available in both regular and plus sizes. Click on ‘Size Chart’ beside the product(s) in the ‘Shop’ section to see a detailed size chart. If your size details vary from what we have on our size chart, then you will need to send us your bust, waist and hip measurement.
4. What places do you ship/deliver to?
We ship worldwide. Our shipping service provider (local and international) is DHL. We cover the following locations - Nigeria, other African countries, South America, North America, Europe, Asia, and Australia. We do not ship to PO Boxes.
5. What payment options do you have?
AMAOKOJI.COM currently accepts Visa, MasterCard, PayPal and Direct Bank Transfers. An appropriate message is sent to you at completion of each purchase process giving you detailed reference and update on your purchase.
6. If I make payment, how long will it take before I receive my order?
Your order is processed and sent to you within 5 to 10 working days from the day we received your payment. Any delay would be communicated to you.
7. Can I cancel or change my order?
We begin processing orders as soon as they are placed, and for this reason we are unable to cancel or make changes to orders. If you require to speak with us, send us an email to info@amaokoji.com or use the chat button(s) on the home page of this website.
8. Do you refund?
We do not refund; however, we accept returns and exchanges.
9. Do you accept returns and exchange?
Yes, we do. See our shop Policies/Terms of Service for detailed information.
10. More Information:
Custom and personalized orders -
Customization is available. Send an email to us at info@amaokoji.com
You can also chat with us using the chat button(s) on the home page of this website.
Care Instructions -
We advice you hand wash separately with a mild detergent, do not bleach, hang dry and then press with a warm iron on the reverse side.
Gift Wrapping and Packaging -
In order to reduce your shipping cost, each item will be carefully packed tightly in a waterproof bag. Gift wrapping attract additional charges.
Wholesale availability -
For wholesales or bulk purchase, we will need more time for production. Send an email to us at info@amaokoji.com
Terms Of Service/ Shop Policies
Price Change:
Our prices change in response to demand, fashion trends, inventory, promotions and production cost, so unfortunately we will not refund or credit the difference between your purchase price and the current price available.
Processing Time:
Please allow 3 to 7 business days for your order to be processed, after which it will be shipped out.
Shipping Rates:
Shipping rate vary depending on your shipping location and weight of your order. Shipping fees are not refundable.
Custom Charges:
All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. AMA OKOJI COUTURE has no control over these charges as they vary between countries. They are buyer's responsibility.
Returns:
Customer should contact us within 3 working days upon receipt of our item(s). Item(s) must be returned within 14 business days from the day item(s) is received. Return shipping fees will be borne by the customer and prepaid. Damaged, personalized and customized item(s) cannot be exchanged; item(s) must be returned in original condition, unworn, unaltered and unwashed.
Exchanges:
Item(s) can only be exchanged based on buyer’s original size order.
We can’t guaranty the item(s) you want will be available by the time your returned item(s) gets back to us.
In a situation where item(s) of choice is no longer available, buyer can choose another available item(s) of equal value from our shop.
Item(s) Not Delivered
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may be delayed. Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered. Please note that refunds will not be issued for lost packages, however, items will be resent if a package cannot be traced.
Use of Your Personal Information:
We use your Personal Information to administer your participation in the Site and to communicate information we think may be of interest to you, which may include newsletters, alerts, special promotional offers, consumer surveys and other promotional or informational messages. If you no longer wish to receive such messages, simply click the 'unsubscribe' link that we include at the bottom of every email that we send you. If a different opt-out mechanism is provided in any individual message, please follow the directions included within that specific email.
Privacy
Your privacy is important to us. It is our policy to protect your Personal Information (as defined below) and to use it in accordance with this Privacy Policy. Using our Site is voluntary, and by using the Site, you consent to our Terms of Service. This Privacy Policy only governs our use and disclosure of information collected through this Site.